Payment Policy

Effective Date: March 11, 2025

At Flexrapic Furniture, we are committed to providing a seamless and secure payment experience for our customers. This Payment Policy outlines our accepted payment methods, billing process, security measures, and other important payment-related terms. By making a purchase with us, you agree to the terms outlined below.

1. Accepted Payment Methods

To ensure a smooth and secure transaction process, we accept the following payment methods:

1.1. Credit and Debit Cards

  • Visa
  • MasterCard
  • American Express
  • Discover

1.2. Digital Payment Platforms

  • PayPal
  • Apple Pay
  • Google Pay

1.3. Bank Transfers (For Bulk or Custom Orders)

  • We accept wire transfers and ACH payments for large orders.
  • Contact info@flexrapic.net for banking details and processing times.

1.4. Financing & Installment Plans (Coming Soon)

  • We are working on offering financing options through third-party providers to allow customers to pay in installments.

2. Payment Processing & Authorization

2.1. All payments must be made in U.S. Dollars (USD) at the time of purchase.
2.2. When you place an order, your payment method will be charged immediately upon checkout.
2.3. For security purposes, we may require additional verification for large transactions, including confirming billing details or requiring ID verification.
2.4. If a payment is declined or unauthorized, we will notify you immediately, and your order may be placed on hold until the issue is resolved.

3. Taxes & Additional Fees

3.1. Sales Tax: Applicable state and local sales taxes will be calculated at checkout based on your shipping address.
3.2. Import Duties (For International Orders): Customers outside the U.S. are responsible for any import taxes, customs fees, or duties imposed by their country.
3.3. Transaction Fees: Flexrapic Furniture does not charge additional transaction fees, but your bank or payment provider may apply foreign transaction fees if you are purchasing from outside the U.S.

4. Payment Security & Fraud Protection

4.1. We prioritize security and use industry-standard SSL encryption to protect your payment information.
4.2. We do not store full credit card details on our servers. All transactions are processed through PCI DSS-compliant payment gateways.
4.3. If we suspect fraudulent activity, we may:

  • Request identity verification before processing the order.
  • Cancel the order and issue a refund.
  • Report the transaction to the appropriate authorities.

5. Payment for Pre-Orders & Custom Orders

5.1. For pre-orders or custom furniture orders, a 50% deposit is required at the time of purchase.
5.2. The remaining balance must be paid before shipment. We will notify you when the item is ready for final payment.
5.3. Pre-order and custom order payments are non-refundable unless there is a manufacturing defect or cancellation within 24 hours of placing the order.

6. Refunds & Chargebacks

6.1. Refunds are processed according to our Refund and Returns Policy.
6.2. If a chargeback is initiated without first contacting our support team, we reserve the right to dispute the claim and may prohibit future purchases from the customer.

7. Subscription & Recurring Payments (If Applicable)

7.1. Some of our services may include subscription-based or recurring payments.
7.2. Customers will be charged automatically at the agreed-upon intervals (e.g., monthly or annually).
7.3. Subscriptions can be canceled anytime, but cancellation must occur at least 5 days before the next billing cycle to avoid additional charges.

8. Changes to Payment Policy

8.1. Flexrapic Furniture reserves the right to modify this Payment Policy at any time. Any updates will be posted on our website and take effect immediately.
8.2. Customers are responsible for reviewing this policy before making a purchase.

9. Contact Information

If you have any questions or concerns regarding payments, please contact us:

📍 Address: 1211 Victoria Ct, Algonquin, IL 60102
📞 Phone: (847) 854-1670
📧 Email: info@flexrapic.net