Sales Policy

Effective Date: March 11, 2025

At Flexrapic Furniture, we are dedicated to providing high-quality furniture and an exceptional shopping experience. Our Sales Policy outlines the terms and conditions for purchasing products from our store, ensuring transparency and customer satisfaction. By placing an order with us, you agree to the following terms.

1. Ordering Process

1.1. Placing an Order

  • Customers can place orders through our official website, phone, or in-store (if applicable).
  • All orders are subject to availability, and we reserve the right to cancel any order if an item is out of stock.
  • After placing an order, you will receive an order confirmation via email. If you do not receive one, please check your spam folder or contact us at info@flexrapic.net.

1.2. Order Processing Time

  • Orders are typically processed within 2-5 business days after payment confirmation.
  • Custom or made-to-order furniture may require additional processing time, which will be communicated at the time of purchase.

2. Pricing and Payment

2.1. Pricing Policy

  • All prices listed on our website are in USD ($) and are subject to change without prior notice.
  • We make every effort to ensure accurate pricing, but in the event of an error, we reserve the right to correct it and notify the customer before proceeding with the order.

2.2. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Bank Transfers (for bulk or custom orders)

  • Full payment must be made before an order is processed and shipped. We do not offer Cash on Delivery (COD) at this time.

3. Shipping and Delivery

3.1. Shipping Locations

  • We currently ship to all continental U.S. states. For international shipping inquiries, please contact us before placing an order.

3.2. Delivery Timeframes

  • Standard delivery takes 7-14 business days, depending on location.
  • Custom or made-to-order items may take longer, with estimated delivery times communicated at purchase.

3.3. Shipping Costs

  • Shipping fees vary based on item size, weight, and delivery location.
  • Free shipping promotions, if available, will be clearly stated on our website.

3.4. Delivery Inspection

  • Customers must inspect their items upon delivery. If an item arrives damaged, please contact us within 48 hours with photos for a resolution.
  • If you notice damage after signing for the delivery, we may not be able to process a claim.

4. Cancellations and Order Modifications

4.1. Order Cancellation

  • Customers may cancel an order within 24 hours of placing it for a full refund.
  • After 24 hours, cancellation may not be possible if the order is already processed or shipped.

4.2. Order Modifications

  • Changes to an order (e.g., color, size, shipping address) must be requested within 24 hours of purchase.
  • We will do our best to accommodate modifications, but we cannot guarantee changes after processing has begun.

5. Warranty and Product Guarantee

5.1. Warranty Coverage

  • Our furniture comes with a one-year limited warranty covering manufacturing defects.
  • The warranty does not cover normal wear and tear, improper use, accidental damage, or modifications made after purchase.

5.2. Filing a Warranty Claim

  • To file a claim, please contact us at info@flexrapic.net with proof of purchase and photos of the issue.
  • If a defect is confirmed, we will provide a replacement, repair, or store credit, depending on the situation.

6. Returns and Refunds

For details on our return policy, please refer to our Refund and Returns Policy.

7. Discounts and Promotions

7.1. Promotional Offers

  • Discount codes and promotions are valid for a limited time and cannot be combined unless stated otherwise.
  • We reserve the right to modify or discontinue promotions at any time.

7.2. Bulk Orders and Trade Discounts

  • We offer special pricing for bulk orders and business customers. Please contact info@flexrapic.net for inquiries.

8. Customer Support

For any questions regarding your order, product inquiries, or assistance, you can contact us:

📍 Address: 1211 Victoria Ct, Algonquin, IL 60102
📞 Phone: (847) 854-1670
📧 Email: info@flexrapic.net