Refund and Returns Policy

Effective Date: March 11, 2025

At Flexrapic Furniture, we are committed to providing high-quality furniture and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Return Eligibility

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in the original packaging.
• Include proof of purchase (receipt or order confirmation).
• Be returned within 30 days from the date of delivery.

2. Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized furniture.
• Clearance or final sale items.
• Items that have been damaged due to misuse, improper assembly, or wear and tear.

3. Return Process

1. Request a Return – Contact our customer service team at info@flexrapic.net or call (847) 854-1670 to initiate a return.
2. Receive a Return Authorization – We will provide return instructions, including the return shipping address.
3. Ship the Item – You are responsible for return shipping costs unless the return is due to a defective or incorrect item.

4. Refund Policy

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed within 7-10 business days and credited to your original payment method.
• Shipping fees are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. To request an exchange, please contact us within 7 days of receiving your order.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately with photos of the issue. We will arrange for a replacement or refund at no extra cost to you.

7. Contact Us

For any questions regarding our Refund and Returns Policy, please contact us:

📍 Address: 1211 Victoria Ct, Algonquin, IL 60102
📞 Phone: (847) 854-1670
📧 Email: info@flexrapic.net